Thank you for choosing EVOX Group of Companies (EVOX) as your trusted provider of home healthcare devices and equipment. We are committed to ensuring a seamless and reliable shipping experience for all our customers. This Shipping Policy outlines the terms and conditions related to the shipment of our products. Please read this policy carefully before placing your order to understand our shipping process.
Shipping Destinations:
We currently ship our products to addresses within India. Our nationwide presence allows us to deliver our medical devices and equipment to customers across the country.
Order Processing Time:
Once you place an order with us, our team will begin processing it as soon as possible. We strive to process orders within 1-2 business days, except during peak seasons or unforeseen circumstances. Please note that order processing time does not include weekends or public holidays.
Shipping Methods:
We work with reliable shipping partners to ensure the safe and timely delivery of your order. The shipping method used will depend on factors such as the size and weight of the package, as well as the delivery address. We may utilize courier services or transportation companies to fulfill your shipment.
Shipping Charges:
Shipping charges may apply to your order, and the exact amount will be calculated during the checkout process. The shipping cost will depend on various factors, including the shipping destination, the weight and dimensions of the package, and any special shipping requirements.
Estimated Delivery Time:
The estimated delivery time for your order will depend on the shipping destination and the shipping method chosen. We strive to deliver your products as quickly as possible. However, please note that delivery times are approximate and may vary due to factors beyond our control, such as weather conditions or logistical delays. Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery.
Order Tracking:
We provide order tracking facilities to keep you informed about the status of your shipment. You will receive a tracking number via email or SMS or Whatsapponce your order is dispatched. You can use this tracking number to monitor the progress of your delivery on our website or the website of the respective shipping carrier.
Delivery Attempts and Signature:
Our shipping partners will attempt to deliver your package to the provided shipping address. If the delivery is unsuccessful, they may make subsequent delivery attempts or leave a notification for you to arrange a pickup or schedule a new delivery time. Depending on the shipping carrier's policies, a signature may be required upon delivery for certain high-value or sensitive products.
Damaged or Lost Shipments:
We take great care in packaging and securing our products for shipment. In the rare event that your order arrives damaged or is lost during transit, please contact our customer support team immediately. We will work with you to resolve the issue and initiate the necessary steps for replacement or compensation, following our Return and Refund Policy.
Shipping Updates and Communication:
We will keep you informed about the progress of your shipment through regular updates via email or SMS. If you have any questions or concerns regarding your order's shipping status, please feel free to reach out to our customer support team for assistance.
International Shipping:
Currently, we do not offer international shipping services. We only ship to addresses within India. If you have any further questions or require assistance regarding our Shipping Policy, please contact our customer support team. We are here to provide you with the best support and ensure a satisfactory shipping experience with EVOX Group of Companies.
Note: This Shipping Policy is subject to change without prior notice. Please refer to the most recent version available on our website.
