At we strive to ensure the utmost customer satisfaction with our healthcare products. We understand that occasionally, you may need to return or exchange an item, and we are committed to providing a hassle-free return process. Please read our return policy carefully to understand the guidelines and procedures for returning or exchanging products purchased from EVOX.
Eligibility for Returns/Exchanges:
- We accept returns or exchanges within 7 days from the date of delivery.
- The item must be unused, undamaged, and in its original packaging with all accessories and documentation included.
- Customized or personalized items are not eligible for return or exchange, unless there is a manufacturing defect or damage during transit.
Return/Exchange Process:
- To initiate a return or exchange, please contact our customer support team within the specified timeframe. Return Request can be initiated on whatsapp or emails.
- Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
- Package the item securely and include all original accessories and documentation.
- Clearly mark the RMA number on the package for efficient processing.
- The Dispatch team will co-ordinate for shipping the item back to the designated return address provided by our customer support team.
Refunds:
- Once we receive the returned item and verify its eligibility, we will process your refund within [7] business days.
- The refund will be issued in the original form of payment used during the purchase.
- Please note that the refund amount may exclude any shipping or handling charges incurred during the initial purchase.
Exchanges:
- If you wish to exchange an item for a different size, color, or model, please follow the return process as mentioned above.
- After receiving the returned item and verifying its eligibility, we will process the exchange and ship the new item to you
- In case the requested item is out of stock, we will offer you a refund or provide an estimated timeframe for when the item will be available.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately on whatsapp or e-mails.
- Provide detailed information and photographic evidence of the issue.
- We will arrange for the item to be returned or replaced at no additional cost.
Return Shipping:
- For eligible returns or exchanges due to manufacturing defects, damage during transit, or errors on our part, EVOX will cover the return shipping costs.
- If the return is due to personal preference or non-defective reasons, you will be responsible for the return shipping costs.
Cancellations
- If you need to cancel an order, please contact our customer support team as soon as possible.
- We will do our best to accommodate your request, provided the order has not been shipped.
- If the order has already been shipped, you may follow the return process outlined above.
Contact Us
- If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our customer support team.
- You can reach us through email, phone, or by visiting our registered office in Mohali, Punjab.
Note: This return policy applies to purchases made directly from EVOX If you have purchased our products through authorized retailers or distributors, please refer to their respective return policies.
We appreciate your trust in EVOX your partners. Our commitment is to deliver the highest quality products and provide exceptional service to meet your healthcare equipment needs. Feel free to contact us for any inquiries or support.
