At EVOX Group of Companies (EVOX), we strive to provide the best possible service and support to our valued customers. We understand that there may be situations where you need to cancel an order or return a product. This Cancellation Policy outlines the guidelines and procedures for cancellations and returns.
Order Cancellations:
Cancellation Window: If you wish to cancel an order, please notify us as soon as possible. We offer a cancellation window of 24 hours from the time of placing the order. Requests received within this time frame will be processed without any cancellation charges.
Cancellation Charges: If you request a cancellation after the 24-hour window, cancellation charges may apply. The specific charges will depend on the type of product and its manufacturing stage. Our customer service team will provide you with the details regarding the applicable charges at the time of cancellation.
Cancellation Process: To cancel an order, please contact our customer service team or whatsapp or email through the provided contact information. Our representatives will guide you through the cancellation process and assist you with any queries you may have.
Returns and Refunds:
Defective or Damaged Products: If you receive a defective or damaged product, please notify us within 24 hours of delivery. We will arrange for the product to be returned and replaced at no additional cost to you. Our customer service team will guide you through the return process and provide you with the necessary instructions.
Return Eligibility: For products other than defective or damaged ones, returns are subject to approval. To be eligible for a return, the product must be in its original condition, unused, and in its original packaging. Return requests must be made within seven days of delivery.
Return Process: To initiate a return, please contact our customer service team. They will guide you through the return process and provide you with a return authorization code if your return is eligible. Please note that the customer is responsible for the return shipping costs unless the product is defective or damaged.
Refund Processing: Once the returned product is received and inspected, we will process the refund within 7-10 business days. The refund will be issued in the original payment method used during the purchase. Please note that any applicable cancellation charges will be deducted from the refund amount.
Please note the following:
- Customized or personalized products are not eligible for cancellation or return unless they are defective or damaged.
- For hygiene and safety reasons, certain products such as medical consumables and personal care items are non-returnable unless they are defective or damaged.
- Refunds for products purchased through authorized resellers or distributors will be subject to their respective refund policies.
For any further queries or assistance regarding cancellations or returns, please reach out to our customer service team. We are committed to resolving any concerns and ensuring your satisfaction.
Thank you for choosing EVOX your home healthcare product needs.
