Your Complete Guide to Evox Wheelchair Customer Care: Support at Every Turn

At Evox, we believe mobility empowers independence. That's why we design and manufacture high-quality wheelchairs that enhance your life. But a wheelchair is more than just equipment; it's an extension of yourself. Understanding this, Evox prioritizes exceptional customer care to ensure you have a smooth and empowering experience with your Evox wheelchair.

This comprehensive guide provides all the information you need to reach our friendly and knowledgeable customer care team, alongside helpful resources for maintaining your wheelchair and maximizing its functionality.

Evox Customer Care: Multiple Ways to Connect

We offer various convenient ways to connect with Evox customer care, depending on your preference:

1. Phone:

• Support: 7696052635 

• Support Number 2: 7901823904 

Hours of Operation:

Our customer care team is available Monday to Friday, 9:30 AM to 6:30 PM IST.

2. Email:

For detailed inquiries, warranty claims, or non-urgent matters, you can email us at info@evoxcare.in. Our representatives will respond to your email within 24 business hours.

3. Evox Website:

The Evox website (https://www.shopevox.com) serves as a valuable resource center. Here you can:

• Browse Evox Wheelchair Models: Explore detailed information on our various wheelchair models, including features, specifications, and user manuals.

• Download User Manuals: Easily download user manuals for your specific Evox wheelchair model to ensure proper operation and maintenance.

• Find a Dealer: Locate authorized Evox dealers near you for in-person consultations, purchases, or potential trade-ins.

• Warranty Information: Access details on Evox's warranty policy and how to register your wheelchair.

4. Types of Wheelchairs Offered by Evox:

Evox likely offers a range of wheelchair types to cater to diverse user needs. Here are some common categories you might find:

• Manual Wheelchairs: These wheelchairs are propelled by the user's hands. Evox may offer various manual wheelchairs with features like lightweight frames, folding mechanisms, adjustable seating, and different wheel sizes.

• Electric Wheelchairs: These wheelchairs are battery-powered and controlled by a joystick. Evox may offer electric wheelchairs with varying power capacities, range, maneuverability features, and seating options.

• All-Terrain Wheelchairs: Designed for navigating rough or uneven surfaces, these wheelchairs may have more prominent, sturdier wheels and additional suspension systems.

• Standing Wheelchairs: These wheelchairs allow users to transition to a standing position, promoting improved circulation and functional ability.

• Lightweight Wheelchairs: These wheelchairs are designed for portability and ease of use, often featuring ultra-lightweight frames.

• Sport Wheelchairs: Built for performance and maneuverability, these wheelchairs are ideal for active individuals who participate in sports or recreational activities.

5. Evox Maintenance Services:

It's likely that Evox doesn't directly provide maintenance services but instead offers support through a network of authorized service centers. Here's how you can get your Evox wheelchair maintained:

• Authorized Service Centers: Evox likely has a network of authorized service centers across India. You can find a service center near you through the Evox website or by contacting customer care. These centers are equipped with technicians trained to service and repair Evox wheelchairs.

• User Manuals: Your Evox wheelchair user manual will provide specific maintenance instructions for your model, including cleaning procedures, lubrication points, and recommended service intervals.

• Customer Care: Evox customer care can answer your questions about maintenance and direct you to authorized service centers for repairs or parts replacements.

6. Filing a Warranty Claim with Evox:

Evox likely has a warranty program in place to cover manufacturing defects in their wheelchairs. Here's a possible process for filing a warranty claim:

• Review your Warranty Card: The warranty card that came with your wheelchair will outline the specific terms and conditions of the warranty, including the duration of coverage and what is included.

• Contact Evox Customer Care: Inform Evox customer care of your warranty claim, explain the issue with your wheelchair, and provide your model number and warranty card details.

• Proof of Purchase: You may be required to submit a copy of your original purchase receipt as proof of purchase.

• Authorization and Repair: Once Evox verifies your claim, they will likely authorize a repair at an authorized service center or provide further instructions depending on the warranty terms.

7. Evox Social Media:

Connect with Evox on social media to stay updated on new product releases, special offers, maintenance tips, and inspiring user stories!

• Facebook: Evox Medical: https://www.facebook.com/Evoxmedical

• Twitter: Evox Medical: https://twitter.com/EvoxMedical

• Instagram: Evox Medical: https://www.instagram.com/evoxmedical/

• YouTube: Evox Group: (http://www.youtube.com/@evoxgroup756)

8. Maximizing Your Evox Wheelchair Experience:

Beyond contacting customer care, here are some ways to make the most of your Evox wheelchair:

1. Regular Maintenance:

Just like any other machine, regular maintenance is crucial for your Evox wheelchair's longevity and optimal performance. Refer to your user manual for specific cleaning and maintenance instructions for your model. Here are some general maintenance tips:

• Cleaning: Regularly clean your wheelchair frame, wheels, and upholstery with appropriate cleaning products to maintain hygiene and prevent wear and tear.

• Tyre Pressure: Maintain proper tire pressure as recommended in the user manual. Underinflated tires can make maneuvering difficult and reduce battery life for electric wheelchairs.

• Tighten Loose Screws and Bolts: Periodically check for loose screws and bolts, especially around high-stress areas like the frame and brakes. Tighten them as needed using the appropriate tools.

• Battery Care: For electric wheelchairs, follow proper charging and storage practices as outlined in the user manual. This extends battery life and ensures optimal performance.

• There are some ways to personalize your Evox wheelchair for improved comfort and functionality.

• Travel Tips: Find advice on traveling with your Evox wheelchair, including airline regulations and accessibility considerations.

9. Frequently Asked Questions (FAQs):

This section can address common inquiries Evox customers might have:

Q: What if I lose my Evox wheelchair user manual?

A: You can download a replacement user manual for your specific Evox wheelchair model from the Evox website.

Q: How long is the warranty on my Evox wheelchair?

A: The warranty period for your Evox wheelchair depends on the specific model. Refer to your warranty card or contact Evox customer care for details.

Q: Can I customize my Evox wheelchair?

A: Depending on the model, some Evox wheelchairs offer customization options like seat cushions, headrests, and armrests. Contact Evox customer care or an authorized dealer to discuss customization options for your specific wheelchair.

Q: What should I do if my Evox wheelchair breaks down?

A: If your Evox wheelchair breaks down, first check the user manual for troubleshooting tips. If the problem persists, contact Evox customer care or locate an authorized Evox service center near you for repairs.

Q: How do I travel with my Evox wheelchair?

A: Traveling with your Evox wheelchair requires planning. Contact your airline in advance to inquire about their policies regarding wheelchairs. Evox's website or user manuals may offer specific travel tips for your wheelchair model.

10. Conclusion:

Evox is committed to providing exceptional customer care and ensuring a positive experience with your Evox wheelchair. We encourage you to explore the resources provided in this guide. Don't hesitate to reach out to our friendly customer care team with any questions or need any support. With proper care and maintenance, your Evox wheelchair will be a reliable companion on your journey toward independence and a fulfilling life.